Effective Date: 01 September 2026
This Refund Policy applies to payments made for products and services provided by GridCars (Pty) Ltd (“GridCars”, “we”, “us” or “our”).
Refunds, reversals, payment disputes and chargebacks are handled in accordance with the terms and conditions applicable to the relevant GridCars product or service, the applicable payment service provider procedures and applicable law.
1. Consumer Rights
Nothing in this Refund Policy limits, excludes or waives any rights or remedies available to a consumer under applicable law, including the Consumer Protection Act 68 of 2008 (“CPA”).
2. Charging Tokens
Charging tokens are prepaid value instruments that provide a right to receive charging services within the GridCars charging network.
Subject to applicable law, purchases of charging tokens are generally final and non-refundable once successfully processed and credited to a customer account. Any applicable exceptions or circumstances in which a refund may be considered are governed by the applicable GridCars terms and conditions.
For the detailed terms applicable to charging tokens, including refunds, credits and adjustments, please refer to the GridCars Website, Application and Charging Services Terms and Conditions.
3. Charging Transactions
Where a customer believes that a charging transaction has been incorrectly charged, duplicated or affected by a technical, system or billing error, GridCars may investigate the transaction and, where appropriate, process a refund, reversal, credit or adjustment, subject to applicable law.
4. Subscriptions
Subscription services, including the GridCars Lifestyle Home Charging Subscription, are subject to the specific terms and conditions applicable to the relevant subscription.
The applicable Subscription Terms and Conditions govern cancellation and refunds, subject to applicable law.
5. Products and Other Services
Refunds relating to products, equipment, installations, maintenance or other services will be dealt with in accordance with the applicable quotation, agreement, warranty, service-specific terms and applicable law.
6. Payment Disputes and Chargebacks
Payment disputes and chargebacks may be subject to the procedures and requirements of the applicable payment service provider, bank or card scheme. GridCars may investigate and respond to such disputes in accordance with the applicable procedures and applicable law.
7. Refund Requests
Refund requests should be submitted to info@gridcars.net and should include sufficient information to enable GridCars to identify and investigate the relevant transaction, including the customer’s account details, transaction reference, date and amount where available.
Where a refund is approved or required, GridCars will process the refund using the applicable payment method or another appropriate method, subject to applicable payment-provider procedures and applicable law.
Refund processing times may vary depending on the applicable payment method, payment service provider and banking processes. Customers will be informed where additional information or documentation is required to process a refund.
8. Applicable Terms
This Refund Policy should be read together with the applicable GridCars terms and conditions for the relevant product or service.
Where service-specific terms provide more detailed provisions concerning refunds, cancellations, reversals or credits, those provisions will apply to the extent applicable, subject always to applicable law.
Refund or billing queries: