The Call Centre Manager will oversee GridCars’ customer support operations, ensuring efficient, high-quality service for EV drivers, site owners, and business partners. You will be responsible for managing a team of support agents, implementing customer service strategies, and maintaining data accuracy across charge point operations (CPO) and eMobility service provider (EMP) platforms. Strong leadership, performance management, and problem-resolution skills are essential, along with experience in call center operations, customer relations, and technical support. Candidates should have excellent communication skills, a customer-first mindset, and the ability to manage a 24/7 service environment.
