Paying your eMobility membership fee:
- Ensure your eMobility membership fee is paid as this provides you access to the public charging network and to all the features ChargePocket provides.
- You can consult with your eMobility provider to choose the correct eMobility provider for you.
- Once you have chosen the eMobility provider, you can register and make payment to activate your account. If you have any queries or require assistance, feel free to contact us.
- You will be able to pay your order online either via card payment or EFT purchase.
Find a charge point:
- You can click on any of our icons on the Live Map of ChargePocket to view a chargers’ information.
- This includes cost of charging, location, connectors with their kW Limit and directions from the entrance to the unit.
- Click on the Google or Wayze icon under the Access Text to display the exact location of the charger.
- To send the directions from the entrance to the unit as well as the pin drop via WhatsApp, click on the WhatsApp icon
- Mark your favourite changers on the map for easy reference
- Use our Map Legend to plan your journey efficiently
Available Online
- The Charge Point/Connector is available for changing
Available – Operational as an offline unit
- The Charge Point cannot connect online and available status of the unit cannot be guaranteed. Please note: To date the unit has been reported as operational
Available – Offline charging mode confirmed
- This is a billing Charge point that has gone offline. The CPO has confirmed it is working in offline mode. When on a site the offline charge procedure will be needed. Scan the QR code to recieve instructions and needed passwords. Please note: Someone might already be charging at the unit as live charging status cannot be provided at this stage.
Unavailable – EV Connected / Reserved
- An EV is currently connected to the Charge Point / Connector and might start to charge or the Charge Point/ Connector and might start to charge or the Charge Point / Connector is reserved by a client to charge soon.
Unavailable – Charging in progress
- An EV is currently charging. A live status update will be provided when done charging.
Unavailable – Cannot Charge
- Charge Point / Connector is currently not operational. Please make useof an alternative option until resolved or contact the CPO for further support
Topping up on Tokens:
- On your ChargePocket dashboard you can top-up tokens to pay for charging at billed charging stations (estimated costs will be shown on the map) either via card or EFT purchase.
- Please note that it may take up to 48 hours to reflect in our bank account. Tokens will only be allocated once the payment reflects in our account. If you require immediate tokens, please use the Credit/Debit card option.
- R1.00 equals 1 Token. Once purchased, tokens can only be used for in exchange for EV charging on the EV charging infrastructure and no transfers or refunds can be made
- Once you have topped up, you can download your receipt under My Sessions.
Link a family member to your account
- The individual does not require another membership but allows them to view your funds, top up and start a remote charge without your card. They will have their own log in details and be able to function as another user on your account. Link an individual by following these steps:
- Log into ChargePocket
- Select Linked Accounts
- Select Add
- Enter the email address of the new user you wish to add to your account. They will receive an email with a unique link.
- Follow the link provided and register with the new users’ details and own password.
How to get a RFID Card:
Depending on the eMobility provider you belong to, you can obtain your RFID card and additional RFID cards by consulting with GridCars
Link a RFID Card:
- You can link an additional card by following these few steps:
- Log into ChargePocket
- Go to My Profile
- Select My Cards
- Select Link New Card
- Enter your card number (e.g., ACX-XXX-XXX) and select OK
How to setup your notifications:
- Manage your notification center by following these steps
- Log into ChargePocket
- Go to My notifications
- Select Settings
- Select your preferred notification options, we highly recommend setting WhatsApp notifications as you will receive messages from +27 60 070 2372
Need assistance:
- If you require assistance or have any queries, contact your eMobility Operator or GridCars directly on the details below:
- Call GridCars on the 24-hour support line +27 10 109 3344
- Send us a WhatsApp on our customer support chat +27 60 070 2372